Before looking for a solution, find a good problem to solve
Or said more bluntly :
Your solution is not my fucking problem
How to proceed
The idea here is to look for a typical user / client problems. You may refer to the empathy map method.
Here is how we proceed:
- choose a typical user and describe him
- 5 minutes to answer individually to the question : what is his biggest problem ?
- 30 minutes of debriefing :
- 30 minutes to classify problems: frequency, level of importance, …