Before looking for a solution, find a good problem to solve

Or said more bluntly :

Your solution is not my fucking problem

How to proceed

The idea here is to look for a typical user / client problems. You may refer to the empathy map method.

Here is how we proceed:

• choose a typical user and describe him
• 5 minutes to answer individually to the question : what is his biggest problem ?
• 30 minutes of debriefing :
• 30 minutes  to classify problems: frequency, level of importance, …

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